COOL-CAT FAQ

Posted by Sunbury_Admin on November 16th, 2012

Following is a list of frequently asked questions about COOL-CAT. Click a question to see the answer.

BASIC SEARCHING
How do I search the catalog?
How do I know if an item is available?
YOUR ACCOUNT
How do I view My Account?
What is my PIN and why do I need it?
What can I do with My Account?
How do I view what items I still have out?
How do I renew my items?
I tried to renew an item, but it did not work. What happened?
What is my Checkout History?
HOLDS
How do I place a hold?
How do I view my holds?
How do I suspend a hold?
How do I cancel a hold?

BASIC SEARCHING

How do I search the catalog?
You can select to search by keyword, title, author, subject or series.

Helpful tips:

  • Be specific: use the dropdowns for format and search type to focus your search.
  • Use what you know. If you can’t remember the title of Herman Melville’s book about a whale, just enter “melville whale” and see what you find.
  • You don’t need to add “AND” to a search — the catalog always searches all the words you enter.
  • You can put quotation marks around two or more words to search them as a phrase. For example, “new england” will only find records with that exact phrase, and not something like a book called England and the New Global Economy.
  • Capitalization and word order don’t matter: “Abraham Lincoln”, “abraham lincoln”, and “lincoln abraham” are all the same search.
  • Periods, commas, apostrophes and most other punctuation is ignored and can be dropped from a search. Dont Sit Under the Apple Tree will find Don’t Sit Under the Apple Tree. Hyphens are treated as spaces, so a search for “vice-president” is the same as a search on “vice president”. If you put quotes around a word or phrase, the system will only find exact matches, including punctuation.
  • The catalog uses common English language patterns to search plurals and other forms of a word. If you search elephant, you’ll get the results as if you searched elephants, and if you search parent, you’ll get results with the words parent, parents, parental and parenting. You can turn this off for a particular word by putting quotation marks around it: “parenting” will search only for that form of the word.

How do I know if an item is available?
Click on the title of the item you are interested in. In the items status, the term “Available” indicates that the item should be checked in at the library shown. If you cannot find an item, please ask library staff for assistance.

YOUR ACCOUNT

How do I view My Account?
Click on the “Your Account Log In” button located in the upper right side of the main catalog web page. Enter your Library Card number with no spaces, followed by your PIN. Please log out of your account when finished.

What is my PIN and why do I need it?
Your Personal Identification Number (PIN) allows you to access library account information through the library catalog. Please contact the library if you need to reset your PIN.

What can I do with My Account?
Renew items, place holds, change PIN, change personal info, create username, create lists, and more.

How do I view what items I still have out?
After signing into Your Account, click the “Items Checked Out” tab to see a list of items currently checked out.

How do I renew my items?
After signing into your library account, click the “Items Checked Out” tab to see a list of items currently checked out. Place a check mark in the box beside the items you wish to renew, then click on renew selected titles. If the items can be renewed, the new due date for the items should now be reflected.

I tried to renew an item, but it did not work. What happened?
This may occur for a variety of reasons, some possibilities are: there are holds on the item, the item has been renewed too many times, or overdue fines exceed the fine threshold.

What is my Checkout History?
This feature keeps a list of materials that have been checked out. You must “Opt In” to activate this feature. The system defaults to the “Opt Out” setting. In the “Opt Out” state no history of any kind is kept in order to protect your privacy.

HOLDS

How do I place a hold?
Once you locate an item you want to hold, click on the “Place Hold” button. If you are not logged in you will be prompted to enter your library card number (with no spaces) and PIN.

How do I view my holds?
After signing into your library account, click the “Holds” tab to see a list of items currently have holds on.

How do I suspend a hold?
After signing into you library account, click the “Holds” tab to see a list of items you currently have on hold. Place a check mark in the box beside the items you wish to suspend. Select “Suspend” from the “Actions” drop down box and click “Save”.

How do I cancel a hold?
After signing into your library account, click the “Holds” tab to see a list of items that are currently on hold. Place a check mark in the box beside the items you wish to cancel. Select “Cancel” from the “Actions” drop down box and click “Save”.